We specialize in conducting Programs to meet the demands of the current Business needs. Following are some of the Programs that we conduct:
EFFECTIVE SUPERVISORY MANAGEMENT (2 days)
Supervisors are the important “link” between management and non-management groups, playing the role of interfacing and implementing company’s strategies. This interactive course is designed to equip supervisors with the relevant skills in planning, leading, motivating, delegating, communicating, organizing and controlling in order to achieve corporate goals. Activities-based experiential learning methodology is very much emphasized.
PROFESSIONAL SALES PROGRAM (2 days)
Successful sales organizations focus on the customer and the customer's needs as much or more than they focus on their own needs and offerings. Our studies have shown that, for most products and services, there is a healthy market of customers who will pay a premium price for a premium offering when it is presented by a highly competent sales person. Good sales people can and will help you garner a larger margin for your product or service if they are equipped with the correct skills, knowledge and attitude to confront the market place. This Program will be the foundation of all future Sales Programs to come It will teach Sales People the essentials of prospecting, presenting, questioning, handling objections, pricing, difficult customers, persuading and finally closing without a discount.
CREATIVE PROBLEM SOLVING & DECISIONS MAKING (2 days)
All of us encounter all kinds of problems daily and often we are required to solve them by making “wise” and creative decisions. Sometimes we depend on gut feelings but a structured approach will definitely help you reduce some doubts and irrationality. This course aims to equip participants with the necessary skills, motivation, tools and techniques in systematically solving day-to-day problems effectively at the workplace. Participants will learn the effective strategies in identifying, analyzing, solving and making decisions on work related problems, thereby improving their work performances.
MOTIVATION FOR PEAK PERFORMANCE (1 day)
Motivation is a basic element that has to be present in every individual for peak performance. A motivated employee does not only have a better career outlook but also a better personal life. This ensures that the wholesome unity is built into oneself. This Program will take the participants on a journey to be open to CHANGE and built upon it success.
EXCELLENT CUSTOMER SERVICE (2 days)
This interactive course will focus on key elements of customer service and practical strategies to allow you to strive and sustain service excellence and customer satisfaction. The emphasis is on experiential learning and very much activity-based, on doing and practicing skills and techniques, so that you can internalize what you learn and start implementing excellence in customer service in your workplace.